Privacy Policy

1. Introduction

SilverBlue Group ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website at www.silverblue.group, or interact with us.

SilverBlue Group operates from offices in Pretoria (285 Maggs Street, Waltloo, 0184), Polokwane and Sandton, providing pest control, hygiene and property management services across South Africa.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email, phone number, address)
• Property information (for pest control and property management services)
• Billing and payment information
• Service history and preferences
• Communication records with our company

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing pest control, hygiene, and property management services
• Processing payments and managing customer accounts
• Communicating about services, appointments, and updates
• Improving our services and customer experience
• Complying with legal obligations and industry regulations
• Marketing our services (with your consent)
• Analytics to understand how users interact with our website (via Google Analytics 4)

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Google Analytics: Anonymised usage data to help us improve the website

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights Under POPIA

Under South African data protection laws (Protection of Personal Information Act — POPIA), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator of South Africa

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including Google Analytics) to enhance your browsing experience, analyse website traffic, and understand user preferences. You can control cookie settings through your browser preferences. We use IP anonymisation in our analytics setup.

8. Third-Party Links

Our website may contain links to third-party websites including our social media profiles (Facebook, Instagram, TikTok, X). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date above.

11. Compliance with POPIA

SilverBlue Group is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa. We process personal information lawfully, transparently, and for specific, legitimate purposes related to our pest control, hygiene and property management services.